> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supported.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice and messaging usage

> How connected voice time, included minutes and pay-as-you-go messages are measured.

Supported.tech records voice and messaging usage against the plan active on your account.

## Voice time

* **Inbound calls:** usage begins when the agent answers and the call is connected.
* **Outbound calls:** dial time is not treated as connected AI time. Usage begins when the recipient answers.
* **Duration:** connected time is measured from the actual call record. The dashboard shows the duration and resulting plan usage.
* **Failed attempts:** unanswered, busy and failed outbound attempts are not billed as connected AI conversation time.

The website calculator uses a **one-minute session for each modeled call**. That is an estimate for comparing plans, not a claim that every real call lasts one minute.

## Explore

Explore has no monthly membership and no included voice time.

> **Voice estimate = connected minutes × \$0.25**

Example: 320 connected minutes × \$0.25 = **\$80.00**.

## Supported+

Supported+ is \$159 per month and includes 550 voice minutes. Additional connected time is \$0.19 per minute.

> **Voice estimate = \$159 + minutes above 550 × \$0.19**

Example: 800 connected minutes uses the 550 included minutes, then adds 250 × \$0.19 = \$47.50, for an estimated total of **\$206.50** before variable carrier or third-party fees.

Included minutes reset with the monthly plan period and do not roll over unless your account terms say otherwise.

## Messaging

Chat, WhatsApp and SMS are pay as you go. Supported+ has lower per-message rates; neither public plan includes a monthly messaging allowance.

| Channel  | Explore | Supported+ |
| -------- | ------: | ---------: |
| Chat     | \$0.040 |    \$0.035 |
| WhatsApp | \$0.019 |    \$0.016 |
| SMS      | \$0.020 |    \$0.017 |

Carrier, destination, Meta and third-party charges may apply separately. Review the displayed cost or contact Supported.tech when a country, number type or connected service has special pricing.

## Review usage

Use the dashboard's call and conversation records to reconcile duration, status and usage. If a record looks wrong, include the call or conversation ID when you [contact support](https://www.supported.tech/contact).