Build the agent. Connect the work. Launch with confidence.
Supported.tech helps you turn a clearly described customer job into a working agent across phone, chat, WhatsApp, SMS and social DMs. Use these guides to configure the agent, connect approved systems, test real situations and keep people within reach when judgment is needed.Start with the essentials
Understand agents, instructions, voices, knowledge and approved actions.
Build an AI agent
Create the agent, define its behavior and choose the right model and voice.
Connect phone and messaging
Set up numbers, inbound and outbound calls, SMS and WhatsApp.
Automate the next action
Connect calendars, CRMs, commerce systems, APIs and other approved tools.
Understand plans and usage
Compare Explore and Supported+, then see how voice and messaging are billed.
Build with the API
Use API keys, endpoints and webhooks for a custom implementation.
A good first launch
1
Describe one job
Choose a complete customer outcome—not an entire department. State what starts the job, which systems may be used and what a successful result looks like.
2
Set the boundaries
Add approved knowledge, permissions, escalation rules and the situations that must go to a person.
3
Test the difficult paths
Try missing information, interruptions, unavailable inventory, failed actions and human handoff before going live.
4
Launch, observe and improve
Review conversations, actions and outcomes together. Keep what works and correct what does not.
Need a hand? Contact Supported.tech and tell us what you want the customer to be able to get done.