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An estimate differs from the invoice

The public calculator models each call as a one-minute session. Actual voice usage comes from connected call time. Messaging, number rental, carrier, destination and third-party charges may be separate. Compare the estimate with:
  • the active plan and billing period;
  • connected call duration;
  • voice minutes above the plan allowance;
  • chat, WhatsApp and SMS usage;
  • active phone-number rentals; and
  • destination or third-party charges.

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Usage increased unexpectedly

Review call and conversation records for a newly launched campaign, more parallel calls, repeated messages or a workflow that ran more often than intended. Pause the relevant campaign or automation while you investigate.

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A number is still being billed

Releasing a number can take effect at the end of its current billing period. Confirm its status in the dashboard before assuming that the rental has ended.

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Report a record that looks wrong

Contact Supported.tech with the account email, invoice or usage period, and the relevant call or conversation IDs. Do not send passwords, full payment details or private API credentials. See Plans and pricing and Voice and messaging usage for the public rates and examples.