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Supported.tech records voice and messaging usage against the plan active on your account.

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Voice time

  • Inbound calls: usage begins when the agent answers and the call is connected.
  • Outbound calls: dial time is not treated as connected AI time. Usage begins when the recipient answers.
  • Duration: connected time is measured from the actual call record. The dashboard shows the duration and resulting plan usage.
  • Failed attempts: unanswered, busy and failed outbound attempts are not billed as connected AI conversation time.
The website calculator uses a one-minute session for each modeled call. That is an estimate for comparing plans, not a claim that every real call lasts one minute.

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Explore

Explore has no monthly membership and no included voice time.
Voice estimate = connected minutes × $0.25
Example: 320 connected minutes × $0.25 = $80.00.

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Supported+

Supported+ is $159 per month and includes 550 voice minutes. Additional connected time is $0.19 per minute.
Voice estimate = $159 + minutes above 550 × $0.19
Example: 800 connected minutes uses the 550 included minutes, then adds 250 × $0.19 = $47.50, for an estimated total of $206.50 before variable carrier or third-party fees. Included minutes reset with the monthly plan period and do not roll over unless your account terms say otherwise.

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Messaging

Chat, WhatsApp and SMS are pay as you go. Supported+ has lower per-message rates; neither public plan includes a monthly messaging allowance. Carrier, destination, Meta and third-party charges may apply separately. Review the displayed cost or contact Supported.tech when a country, number type or connected service has special pricing.

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Review usage

Use the dashboard’s call and conversation records to reconcile duration, status and usage. If a record looks wrong, include the call or conversation ID when you contact support.